Warranty Policy
Address: Gul Haji Plaza University Rd Peshawar, Pakistan
Last Updated: 3/13/2025
At GamerChimp, we take pride in the quality of our products. This Warranty Policy covers manufacturing defects and ensures customers receive properly functioning products. However, it is separate from our Return & Exchange Policy, which covers returns due to customer preferences.
1. Warranty Duration & Coverage
This limited 30-day warranty covers manufacturing defects from the date of delivery.
If a product is found defective within this period, we will repair or replace it (depending on stock availability).
No monetary refunds are provided under warranty claims.
2. What Our Warranty Covers
This warranty applies only to manufacturing defects, such as:
✔ Non-functional buttons, keys, or ports.
✔ Connectivity issues (Bluetooth, USB, etc.).
✔ Audio or sensor malfunctions.
✔ Factory defects in materials or workmanship.
3. What Our Warranty Does Not Cover
The warranty will be void in the following cases:
❌ The product's serial number has been removed or altered.
❌ Physical damage due to mishandling, accidents, or improper use.
❌ Damage due to liquid spills, power surges, or unauthorized repairs/modifications.
❌ Normal wear and tear (e.g., minor scratches, fading logos, worn-out keycaps).
4. Warranty Claim Process
To initiate a claim, customers must:
Contact us via [Insert Email] or our website within 30 days of receiving the product.
Provide:
detailed description
showing the defect.
copy of the original purchase receipt or invoice.
If the claim is approved, we will provide instructions on returning the product.
5. Product Return & Packaging Requirements
The product must be securely packed to prevent damages during transportation.
The following must be included in the return package:
✅ Original packaging (excluding the flyer).
✅ User manual, accessories, and other contents (if applicable).
✅ A detailed note describing the issue.
✅ Copy of the purchase receipt or invoice.
GamerChimp is not responsible for any damages that occur during transit due to poor packaging.
6. Shipping Costs & Responsibilities
If the product qualifies for a warranty replacement, GamerChimp will cover the shipping cost to and from the service center.
However, during transportation, the product remains the owner’s responsibility until it reaches us.
7. Warranty vs. Return Policy
This warranty applies only to defective products due to manufacturer errors.
If a customer wants to return a product for personal reasons (e.g., change of mind), our Return & Exchange Policy applies instead.
After 7 days, money refunds are not available—only exchanges will be offered.
Our team will inspect the product before approving a warranty claim. If we determine the defect was caused by misuse, the claim will be rejected.
For any questions, feel free to contact us at [Insert Email].
Why This is Safe for You
✅ Limits liability to 30 days for defects only.
✅ Prevents fraud by requiring proof and inspection.
✅ Clarifies no refunds after 7 days, reducing financial risk.
✅ Ensures proper packaging to avoid return shipping issues.
Would you like to add any extra conditions for specific products? 🚀